Frequently Asked Questions

What payment methods do you accept?
We accept PayPal as the sole payment method. It is a secure and widely used platform that ensures your payment information is protected.

How secure is my online order?
Your security is our top priority. We use advanced SSL encryption to safeguard your payment details during transmission. We do not store any of your payment information on our servers.

Can I modify or cancel my order after placing it?
Once an order is placed, it may be accepted or rejected even after confirmation. If you need to cancel an authorized order, we will promptly issue a refund to your original payment method.

When will my order arrive?
Delivery times depend on the shipping option you choose. We send tracking information via email once your order ships, usually within 24 hours. Please note we are not responsible for customs delays.

Can I use multiple discount codes on a single order?
Unless otherwise stated, promotions and discount codes cannot be combined with other offers.

Do I need an account to place an order?
No, you can place an order as a guest. Creating an account offers benefits like faster checkout, easy access to order status, and updates on new products and promotions.

How can I track my order?
Once your order ships, you will receive tracking information via email to monitor its progress.

What should I do if I receive a damaged or incorrect item?
Please contact our customer service team immediately at support@cleandropfilters.com with your order number and a photo of the item. We will assist you promptly.

Do you ship internationally?
Currently, we only ship within the United States.

How can I contact customer service?
For any inquiries, email us at support@cleandropfilters.com. Our team is available Monday through Sunday, 10 a.m. to 5 p.m. MST.